"To the Love of My Life"

Policies


Delivery Signatures 

All wine shipments require a signature upon delivery by someone who is of legal purchase age. We encourage all customers to ship their wine to a location where a person who is of legal purchase age is available to sign for the wine during normal business hours. If several shipment attempts are made and no one is available to receive the shipment, it will be returned to our warehouse and may be rescheduled for delivery by calling the customer service center. Shipping charges will apply to the rescheduled shipment.

 
Change My Order 

Once an order is submitted, it may be in a state that can be changed. Please call (855) 231-7085 or email and a customer service representative will be pleased to assist you.

 
Cancel Order 

Once an order is submitted, it may be in a state that can be cancelled. Please call (855) 231-7085 or email and a customer service representative will assist you.


Order Not Received

There may be several reasons why you did not receive your order. These include weather holds, no one of legal purchase age present to sign for your shipment, or a delay with the shipper. We suggest the following steps:

  • At any time you may call (855) 231-7085 or email us and a customer service representative will be pleased to assist you in finding the status of your order.

RETURNS

Standard Return Policy 

Your satisfaction is very important to us. If you receive an item that is not to your satisfaction, please contact us within thirty (30) days of your date of purchase at (855) 231-7085 or email and a customer service representative will assist you. Certain items may not be returned once opened.

Items Not Returnable

Vian Estates stands behind our wine products. Wine products may be returned subject to our Bad/Damaged merchandise policy. Please contact a customer service representative if you have any questions or concerns regarding any of your items purchased from Vian Estates at (855) 231-7085 or by email.

Bad/Damaged Merchandise Upon Arrival 

At Vian Estates, we are immensely proud of our wine quality. Should you experience an issue with your shipment, please contact us within thirty (30) days of your date of purchase at (855) 231-7085 or email and a customer service representative will assist you

Credits and Refunds

Your satisfaction is very important to us, and we realize that sometimes a credit or refund of your order is the right thing to do. Credits and refunds to your account are made directly to your credit card.