Delivery
Signatures
All
wine shipments require a signature upon delivery by someone who is of legal
purchase age. We encourage all customers to ship their wine to a location where
a person who is of legal purchase age is available to sign for the wine during
normal business hours. If several shipment attempts are made and no one is
available to receive the shipment, it will be returned to our warehouse and may
be rescheduled for delivery by calling the customer service center. Shipping
charges will apply to the rescheduled shipment.
Change
My Order
Once
an order is submitted, it may be in a state that can be changed. Please call (855)
231-7085 or email and a
customer service representative will be pleased to assist you.
Cancel
Order
Once
an order is submitted, it may be in a state that can be cancelled. Please call (855)
231-7085 or email and a
customer service representative will assist you.
Order
Not Received
There
may be several reasons why you did not receive your order. These include
weather holds, no one of legal purchase age present to sign for your shipment,
or a delay with the shipper. We suggest the following steps:
- At
any time you may call (855) 231-7085 or email
us and a customer service representative will be pleased to assist you in
finding the status of your order.
RETURNS
Standard
Return Policy
Your
satisfaction is very important to us. If you receive an item that is not to
your satisfaction, please contact us within thirty (30) days of your date of
purchase at (855)
231-7085 or email and a customer service
representative will assist you. Certain items may not be returned once opened.
Items
Not Returnable
Vian
Estates stands behind our wine products. Wine products may be returned subject
to our Bad/Damaged merchandise policy. Please contact a customer service
representative if you have any questions or concerns regarding any of your
items purchased from Vian Estates at (855) 231-7085 or
by email.
Bad/Damaged
Merchandise Upon Arrival
At
Vian Estates, we are immensely proud of our wine quality. Should you experience
an issue with your shipment, please contact us within thirty (30) days of your
date of purchase at (855)
231-7085 or
email and a customer
service representative will assist you
Credits
and Refunds
Your
satisfaction is very important to us, and we realize that sometimes a credit or
refund of your order is the right thing to do. Credits and refunds to your
account are made directly to your credit card.